When your child is receiving medical care, life doesn’t stop. You may be balancing hospital appointments, work, finances, siblings, travel, relationships, and your own well-being — all while trying to be there for your child.
Our Family Support team is here to help you navigate your Ronald McDonald House stay and everything happening around it. Whether you need practical resources, emotional support, help solving a problem, or simply someone to talk to, you do not have to figure it out alone.
A “no wrong door” approach You do not need to know who to call or where to start. Any Ronald McDonald House team member — at the front desk, in an activity room, during a meal or program, or around the House — can help connect you with a trained member of our Family Support team. If we are not the right resource, we will help you find the person or service that is.
How We Can Help All Family Support Services are available at no cost.
We can help connect your family with food, transportation, financial assistance, community resources, benefits, and other essential supports.
Individuals, families, and children can meet privately with a trained Family Support team member for compassionate support, problem-solving, stress management, and help navigating difficult moments.
Our team can help you identify priorities, develop a plan, coordinate services, and navigate challenges during and after your child’s hospital stay.
Connect with other caregivers and families who understand the challenges of caring for a child with serious medical needs.
Take part in wellness activities, recreation, creative programs, special events, and opportunities to rest, recharge, and spend time together.
We offer resources, activities, and support designed for siblings, parents, caregivers, and the whole family.
Email: familycare@rmhcbayarea.org to request a private meeting.
Schedule an appointment or ask to speak with someone right away.
Just let us know you would like Family Support. There is no wrong door.
Our Family Support team is here to support your whole family with compassion, practical guidance, and care. Whether you need help finding resources, navigating your child’s hospital stay, or simply someone to talk to, we’re here for you.
¡Hablamos Español! Many members of our team provide bilingual services in English and Spanish.
(Pronunciation: tlah-koh-shoh-lahl)
Director of Family Services
Manuel is a licensed clinical social worker who leads our Family Support team. He and his team provide individual and family support, case management, care coordination, and clinical guidance while helping families navigate the emotional and practical challenges of caring for a child with complex medical needs. Manuel earned his Master of Social Work from the University of Michigan and supervises our team of Family Support interns.
Languages: English & Native Spanish
(Pronunciation: shah-DAH-nee)
Associate Director of Family Care
Xiadani is a certified mental health rehabilitation specialist and helps families connect with resources, navigate hospital and community services, and access the support they need throughout their stay.
She earned her Master’s of Science in Community Health and Prevention Research at Stanford University School of Medicine.
Languages: English & Native Spanish
Associate Director of Program
Karla leads our front desk, guest services, and programs team. She is often one of the first people families meet and is always happy to answer questions, connect families with House programs, or help you reach the Family Support team. Karla earned her Bachelor’s of Science in Human Development at University of California, Davis.
Languages: English & Conversational Spanish
Family Care Coordinator
Andrea welcomes and works alongside families to provide support, resources, and connections to programs and services that help reduce stress during a child’s medical journey.
Languages: English & Native Spanish
Ronald McDonald House Bay Area partners with leading university schools of Social Work to train the next generation of family support professionals. Our Master of Social Work (MSW) students are supervised by a Licensed Clinical Social Worker and work alongside experienced staff to provide compassionate, family-centered support while completing their professional education.
